SphereERP.com Privacy policy

Your privacy is important to Group Kenya Networks (hereinafter referred to as, "Group Kenya"). This privacy policy ("Policy") applies to the SphereERP.com web services, a product of Group Kenya, and tells you how information is collected, used, disclosed, and protected by SphereERP.com

This Privacy Policy provides our policies and procedures for collecting, using, and disclosing your information. Users can access the SphereERP.com service (the "Service") over the internet, applications on Devices, through APIs, and through third-parties. A "Device" is any computer used to access the SphereERP.com Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of the SphereERP.com Service, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as "information."

1. The Information We Collect And Store

We may collect and store the following information when running the SphereERP.com Service:

Information You Provide
When you register an account, we may collect some personal information, such as your name, phone number, credit card or other billing information, email address and home and business postal addresses. You may also ask us to import your contacts by giving us access to your third party services (for example, your email account) or to use your social networking information if you give us access to your account on social network connection services. You may also provide us with your contacts’ email addresses when sharing folders or files with them.

We collect and store the files you upload, download, or access with the SphereERP.com Service ("Files"). If you add a file to your SphereERP.com that has been previously uploaded by you or another user in your organization, we may associate all or a portion of the previous file with your account rather than storing a duplicate.

Log Data
When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol ("IP") address, browser type, the web page visited before you came to our website, information you search for on our website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your Files, and other interactions with the Service.

2. How We Use Personal Information

Personal Information
In the course of using the Service, we may collect personal information that can be used to contact or identify you ("Personal Information"). Personal Information is or may be used:
(i) to provide and improve our Service,
(ii) to administer your use of the Service,
(iii) to better understand your requirements and interests,
(iv) to personalize and improve your experience, and
(v) to provide or offer software updates and product announcements.

If you no longer wish to receive communications from us, please follow the "unsubscribe" instructions provided in any of those communications, or update your account settings information.

3. Information Sharing and Disclosure

Your Use

We will display your Personal Information in your profile page and elsewhere on the Service according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. You can review and revise your profile information at any time. We may also share or disclose your information with your consent, for example if you use a third party application to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.

Service Providers, Business Partners and Others.

We may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service's features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Compliance with Laws and Law Enforcement Requests

We may disclose to parties outside SphereERP.com information stored in your SphereERP.com and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to
(a) comply with a law, regulation or compulsory legal request;
(b) protect the safety of any person from death or serious bodily injury;
(c) prevent fraud or abuse of SphereERP.com or its users; or
(d) to protect SphereERP.com's property rights.

If we provide your SphereERP.com files to a law enforcement agency as set forth above, we will remove SphereERP.com's encryption from the files before providing them to law enforcement. However, SphereERP.com will not be able to decrypt any files that you encrypted prior to storing them on SphereERP.com.

Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or shared information, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-private or Non-Personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

4. Changing or Deleting Your Information

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your "account settings." If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on your account settings. In some cases we may retain copies of your information if required by law.

5. Data Retention

We will retain your information for as long as your account is active, and in good standing, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account by contacting info@groupkenya.com. Unless otherwise noted in this document, ninety (90) days after your paid account is cancelled or terminated; or, thirty (30) days after a trial account has expired, an automated process will begin that permanently deletes your Data for the cancelled, terminated or expired account. Once commenced, this process cannot be reversed and Data will be permanently deleted. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.

6. SphereERP.com Community

Our Service offers the option for an end user with proper security and permissions to make certain information, reports and/or forms publicly accessible. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Unless, you remove these reports and/or forms from your account, they may remain even after you cancel your account.

7. Security

The security of your information is important to us. The technology, scale and agility of our infrastructure bring you unique security benefits. SphereERP.com data is stored on distributed cloud servers in multiple locations and encrypted at rest to prevent unauthorized access.

If you have any questions about security, you can contact us at info@groupkenya.com.

8. EU-Specific Disclosures

This section contains disclosures on how we collect, store, process, transfer, share and use data that identifies or is associated with residents of the European Economic Area ("EEA"), Switzerland, and the United Kingdom ("UK") ("personal data"). These EU Disclosures apply solely to residents of the EEA, Switzerland, and the UK. Unless otherwise expressly stated, all terms in this section have the same meaning as defined in the General Data Protection Regulation ("GDPR"). Group Kenya Networks is the controller of the personal data we hold about you in connection with your use of the Services.

Personal Data We Collect From You When You Use the Services and How We Use It.

We collect personal data as set out in this document. We will indicate to you where the provision of certain personal data is mandatory. If you choose not to provide such personal data, we may not be able to provide those parts of the Services to you or respond to your other requests.

How Long Will We Store Your Personal Data

We will usually store the personal data we collect about you for no longer than necessary for the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements, and in accordance with our legal obligations and legitimate business interests. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the applicable legal requirements.

Lawful Basis of Processing
We collect and process your personal data for purposes set forth in this Privacy Policy. Where required by law, we obtain your consent to use and process your personal data for these purposes. Otherwise, we rely on another authorized legal basis (including but not limited to the (a) performance of a contract or (b) legitimate interest to collect and process your Personal Data.

Recipients of Personal Data

We may share your personal data with the recipients as set out in this document.

Marketing and Advertising

From time to time we may contact you with information about our products and services, including sending you marketing or advertising messages and asking for your feedback on our products and services. For some marketing or advertising messages, we may use personal data we collect about you to help us determine the most relevant marketing or advertising information to share with you. We will only send you marketing or advertising messages if you have given us your consent to do so. You can withdraw your consent at a later date by clicking on the unsubscribe link at the bottom of our marketing or advertising emails or by contacting Group Kenya Networks on info@groupkenya.com.

International Transfers of Your Personal Data

If you are accessing our Site from the EEA, your personal data may be transferred processed outside of the EEA, unless a specific arrangement has been made. In the event of such a transfer, we ensure that: (i) the personal data transferred receives an equivalent level of protection; or (ii) the transfer is made pursuant to appropriate safeguards, such as standard data protection clauses adopted by the European Commission.

Your Rights in Respect of Your Personal Data.
In accordance with applicable privacy law, you have the following rights in respect of your personal data that we hold: (i) Right of access; (ii) Right of portability; (iii) Right to rectification; (iv) Right to erasure; (v) Right to restriction; (vi) Right to withdraw consent; and (vii) Right to object.

If you wish to exercise any of these rights, please submit a request by:

Emailing info@groupkenya.com with the subject line "European Rights Request".

GDPR at Group Kenya Networks

Privacy and security have always been the foundation of our approach to product development and business, and we continuously evaluate all our practices in an effort to safeguard your information as effectively as possible. In that vein, we're glad to comply with the General Data Protection Regulation ("GDPR") and to help our customers comply with the GDPR.

Controllers and Processors

The GDPR defines and distinguishes between two types of parties and responsibilities when it comes to collecting and processing personal data: data controllers and data processors. A data controller determines the purposes and ways that personal data is processed, while a data processor is a party that processes data on behalf of the controller. That means that the controller could be any company or organization. A processor could be a SaaS, IT or other company that is actually processing the data on behalf of the controller. SphereERP.com is a Data Processor. SphereERP.com customers (the organizations who use SphereERP.com) are Data Controllers. The controller is responsible to make sure that all processors with whom it deals will be GDPR compliant and the processors themselves must keep records of their processing activities.

9. Contacting Us

If you have any questions about this Privacy Policy, please contact us at info@groupkenya.com.

10. Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

11. Enforcement/Dispute Resolution

To file a complaint regarding this Policy, you should contact SphereERP.com at info@groupkenya.com. SphereERP.com's General Counsel will explain the process to be followed when filing a complaint and will investigate and attempt to resolve complaints and disputes regarding the collection, use, and disclosure of personal information by referencing the privacy principles stated in this Policy.

12. Publicly Available

SphereERP.com will work with you to resolve any concerns you may have about this Policy. To ask questions regarding this Policy or any of SphereERP.com's privacy practices, request the deletion of personal information, or issue a complaint, you can contact SphereERP.com via email info@groupkenya.com

Last updated: 11-Jul-2021